FAQ

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us at, calmingpetsllc@gmail.com if you have any questions! 

Return & Exchange Policy 

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase.  If you would like to request a return or replacement, please email us at calmingpetsllc@gmail.com with your order number. 

 Return Policy 

At Calming pets llc, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient. 

NOTE: Treats points that were redeemed toward the purchase of an item(s) will be forfeited when product is returned. In addition, a return of a product will deduct the points earned from the original transaction. 

Returning Online Purchases 

If you're not satisfied with your Calming pets llc .com purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging. NOTE: We do not accept returns or exchanges on prescription medication products. 

By Mail 

Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer. 

Returning Products Purchased at a Calming pets llc Store 

If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any Calming pets llc store to be returned. 

Returns with a Receipt: 

• Receipts are valid for 30 days from date of purchase. 

• Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in-store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued. 

• If a purchase is paid with a gift card, a refund will be issued with a merchandise return card. 

• If exchanging a product, any positive balance will be refunded in the original form of tender. 

• Merchandise return cards cannot be redeemed for cash. 

Returns NO without receipt or order number...NO Exceptions